So I just<\/b> finished telling someone that I was going to stick with Bell rather than Rogers for my phone service because there just wasn’t any price advantage with Rogers for a basic line, and that I had excellent service\/sales reps with Bell the last 4 or 5 times I had to call.<\/p>\n
The process of moving<\/i> my line however, is making me reconsider that. <\/p>\n
For those that don’t know, I’m going to be moving out of my halfway-to-res (including food fights in the hallways and monthly fire drills!) apartment into a very nice looking house that’s closer to the hospital. That’ll happen around the end of November. I had heard rumours that you could get stuck with last-minute hassles if you don’t give the phone\/cable\/hydro companies at least 30 days notice of your move, so last week sometime I called and let them know. <\/p>\n
The first call went smoothly enough: “Sure thing, November 27, we’ll move that line over for you and it’ll be operating at the new address around 8 am, guaranteed by 5 pm. Would you like wiring insurance for the new place?”<\/p>\n
Then, they call back a few days later and were very rude to Wayfare (her summary “hey bitch, you called me!”), and demanded that I call them back without really saying why. When I called back I got a pleasant person who explained that there was a problem with my move order because there was a line already in use there without a move-out order. I said “Hey, it’s a month away, but trust me, they’re moving.” Then I kinda put my foot in my mouth just a little bit by giving them more information than their tiny brains can handle “They should be moving out on the 18th, and I’ll move in the 27th or so.” “Ok sir, I’ve changed your order to move the 18th now.” “Whoa! No! Bad phone monkey! Keep it the 27th of November [at this point I still wasn’t sure of the date we’d move, and figured later was better than early, since we’d probably have to spend a fair bit of time cleaning\/painting\/repairing the old place after we moved]” “Ok, November 27th it is…”<\/p>\n
Sure enough, today, October 27th rolls around aaaaaaaand my phone’s been cut off. The message when I pick up says the phone can only be used to call Bell at 310-BELL, so I do. After dealing with “Emily” I get a tech who speaks very little english with a heavy Indian accent and a fuzzy phone connection. She says that it shows on her screen that my order to move is<\/b> for November 27th, and also<\/b> that my line’s been cut off. No idea why that might be, but she can’t do anything about it… I need to call back in the morning for the day staff.<\/p>\n
Grr… what happened to leaving a few people on the phones at night with the power to actually do something?<\/p>\n
Update:<\/b> I phoned in this morning, and got a decent person. Turns out the move is November 27, but the cut-off date had been mistakenly entered as October 27. To turn it back on, all they have to do is flip a switch in the central office, which I’m told will happen today… but Wayfare’s having conniption fits because she’s got an important teleconference at 1…<\/p>\n","protected":false},"excerpt":{"rendered":"
So I just finished telling someone that I was going to stick with Bell rather than Rogers for my phone service because there just wasn’t any price advantage with Rogers for a basic line, and that I had excellent service\/sales reps with Bell the last 4 or 5 times I had to call. The process […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts\/212"}],"collection":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=212"}],"version-history":[{"count":0,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts\/212\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}