I’ve been quite unimpressed with the big banks\u00e2\u20ac\u2122 phone systems during the pandemic. Not just the long wait times (nearly two hours the other night with TDDI) which is somewhat expected (it was regularly 45+ minutes in the before-times, and more has to be done remotely these days), but their schedule-a-call services have been particularly disappointing. <\/p>\n
My first attempt at a scheduled call was with RBC… who completely ghosted me at the appointed time. That was set up in the first place because the regular phone staff couldn\u00e2\u20ac\u2122t answer an estate question after the first hour-on-hold wait. I gave up on trying to resolve it remotely at all, and sat on the issue for a few months until I could deal with it in-branch.<\/p>\n
When I went to set up a new youth account for Blueberry, TD wouldn\u00e2\u20ac\u2122t let me do it self-serve online — it required an appointment. Fortunately they offered the option of a phone appointment so I could avoid an unnecessary trip out of the house (and the accompanying covid exposure). Which was my second experience with a scheduled call. They did call on time… only to tell me they couldn\u00e2\u20ac\u2122t open a youth account over the phone and I had to go into the branch. Someone should tell the web team so the website scheduling the calls doesn\u00e2\u20ac\u2122t waste everyone\u00e2\u20ac\u2122s time — I got to the schedule a call in the first place from choosing to open a youth account within the website. And while some banking services are essential, I wasn’t going to worry that much about setting up an account for Blueberry that I’d go out to do it during a stay-at-home order. <\/p>\n
Anyway, Blueberry now has her very first bank account at Tangerine, which we were able to set up completely online<\/strong> — I didn\u00e2\u20ac\u2122t even need to call! How is this still so hard for the big banks?<\/p>\n","protected":false},"excerpt":{"rendered":" I’ve been quite unimpressed with the big banks\u00e2\u20ac\u2122 phone systems during the pandemic. Not just the long wait times (nearly two hours the other night with TDDI) which is somewhat expected (it was regularly 45+ minutes in the before-times, and more has to be done remotely these days), but their schedule-a-call services have been particularly […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"_links":{"self":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts\/2459"}],"collection":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2459"}],"version-history":[{"count":1,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts\/2459\/revisions"}],"predecessor-version":[{"id":2460,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=\/wp\/v2\/posts\/2459\/revisions\/2460"}],"wp:attachment":[{"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.holypotato.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}