Blessed by the Potato

Canada Customs just phoned to let my mom know that her car was found on a container ship in Halifax. It’ll take some time to get it back here, but it’s good to hear! (Of course, it would have been better to find my brother’s car, since the insurance company was going to buy a brand-new one for my mom with her better coverage). Beyond that I don’t have any details — we don’t know if a large bust was made, or if my mom’s car was just lucky. We don’t know if there’s any damage to it (though if it’s on a container ship to be resold, they probably handled it gently).

Anyhow, I have to leave for my dentist appointment now — getting that tooth I cracked back in December fixed with a new crown :(

Also, I saw something I haven’t seen for a long time on the drive back last night: a guy talking (loudly) on his cell phone in the public washroom. (Then leaving without washing his hands because of course, he only had one free. Ick).

I was really getting into using Sunbird and Icalx to have a synched calendar at work and at home (two big paper ones always end up having things on just one or the other, and small paper ones go missing and can’t be pointed to when coworkers wonder where you are). However, sometime a few days ago Icalx.com has vanished from the tubeosphere, and hasn’t come back up yet. :(

It looks like I’m going to have to look into an alternate way to get this going, because I liked it. If anyone has any recommendations for a WebDAV server, I’d like to hear them, otherwise I may have to see how hard it is to install the WebDAV extensions on my own server…

Update: Hurray, it’s back up with no data loss!

The police called last night around 1 am, and of course it was the first time in a year when everyone was in bed early so no one answered. We just called back and they had a bit of good news for us: the GPS locator in my dad’s car worked and it has now been recovered! Unfortunately, the police computer system is currently down, so they can’t give us any details (arg!). We don’t know if the car’s been damaged, we don’t know if they recovered the other two along with it or not, we don’t know if this lead to a big bust with someone in the driver’s seat or a big warehouse full of stolen cars, or if the display said “tracking active” and they dumped it seperately. Actually, I think I’d like to make a hack for those multifunction displays in cars that comes up after say 5-10 minutes of driving with “recovery tracking active” just to see if it would foil some thieves…

At any rate, the police still have to do their forensics on the car, and then we’ll be able to pick it up later tonight or tomorrow morning. It’s a big relief for my dad, who wasn’t able to find the details of the insurance policy for that car, as it means he won’t have to worry about whether he was covered for the replacement cost, or just the depreciated value of it. My mom’s car we know is covered for full replacement (and even if not, it’s less than a year old so there’s been less depreciation).

Update: Just a bit more information: we know now that the car was recovered in 33 division and will be moved to 32 division for forensics (so it didn’t get too far away…)

Update 2: Well, there are fingerprints on the windows which we don’t think are ours, so the cops have taken those, and aside from the cash my dad keeps in his car, nothing seems to be missing. There is some damage to the centre console (likely trying to tear out the GPS), but we haven’t seen it yet. It has been confirmed that the Mercedes GPS tracking helped find it (dumped in a neighbourhood near Cummer & Bayview), so as much hassle as they gave us to start the track, it did actually work! They are at least partially forgiven for that…

And no sign of the other two cars :(

It’s hard to think of a good introduction to this sort of news, so instead I’ll just get into the nitty-gritty: 3 cars were stolen out of our driveway this morning.

The thieves broke into the house through the side door, took the car keys off the hall table, and just drove off into the night. They didn’t touch anything else in the house, not even my dad’s wallet which was also on the hall table, which sort of indicates that this is a pretty professional operation. The bulldog was asleep on the couch downstairs, not 10 feet from the table and never made a sound. I think she’s fired from guard dog duties now.

So, as we woke up and looked outside this morning, the driveway was empty. Gone was my brother’s ’03 Accord, my dad’s ’04 Mercedes sedan (a nice one), and my mom’s brand new ’06 Mercedes SUV. My car was still there, thanks in part to being shitty, and thanks in part to the fact that I never leave my keys on the hall table. I wonder if some of the other cars would have been spared if we had left my car closer to the street like it usually is (my mom was planning on driving somewhere first thing in the morning and so we swapped cars around just before bed).

The police came shortly after we called, but didn’t find anything useful around the hall table or back door. We went through the process of giving descriptions of the cars and their contents, then tried to call Mercedes to activate the GPS tracking on my dad’s car. That was a complete farce. First, we tried calling the dealership, but they were closed. Then we called the roadside assistance number, and they told us that the tracking would be done through the dealership and they couldn’t help us. We told them that time was of the essence and the dealership was closed, so they gave us another number to try, which just had a recording that business hours are monday to friday, 9 am to 5 pm…

We let the police try after that, and they managed to get someone else (I think it was at the dealership and it was just getting close enough to 10 am that someone was there to pick up). This person was also somewhat useless, needing both my dad’s security word (which was set 2 years ago and tough to remember) as well as a police case number. The officer told him that we didn’t have a case number yet and gave him her name and precinct #, but it wasn’t good enough, so she had to call back to the station to get them to open an empty case report for us (I gather that typically the report is only opened after the cops get back to the station with our statements). “Useless.” she said “Just useless.” We then had a discussion of how such a high-end car company could have such terrible service. Their website wasn’t really any help either (it didn’t even have a search box!)

We still haven’t heard back from them if they found it or not (and going on 5 hours now), so I suspect that we won’t ever see that car again. My dad made a good point: Mercedes has a bit of a vested interest in not recovering the car since if it’s gone it amounts to a sale of a new car on insurance replacement (and as much of a piss-off as this is, and as much as I try to steer my parents towards a more sensible car, they’re already looking for which Mercedes they want to get to replace it).

At this point I’d like to give out the number the police called, in case it helps other Mercedes drivers in the future (not that any of them read my site): 1-800-750-9018 (I can’t quite read her handwriting, it may be 1-800-756-9018). The (useless) operator she spoke to was #8070, though she didn’t give me her name. (I asked her for all this information so I could write a nasty letter to Mercedes, which will basically be a cut & paste of this entry).

Then it was time to call the insurance company (also in the hopes that they would have contacts at Mercedes to light a fire under their asses about tracking the cars). They were also pretty useless. Chubb not only couldn’t tell us how long it might be before we could look at getting replacement cars (whether we would have to wait until they were gone for 2 weeks, or if the police report indicating it was professional and we probably wouldn’t see them again would be enough to start shopping on Monday)… not only that, but they also couldn’t tell us if we were covered at all, so we’d have to wait until Monday to find out. My dad knows that we are covered to some degree, but he doesn’t know if only the market/depreciated value of the cars is covered, or if their new value or replacement value is. He knows that he upgraded to new coverage for the new year that had more than replacement costs (purchase value plus an allowance for a rental car and to cover taxes, etc), but that policy won’t take effect until January 25. They did say it was unbelieveable that 3 cars were stolen at once like that (5 thefts in a year if you count my car going missing twice — I should start a new category for car theft here). At least we were told that they would cover a rental car for over a week, so my parents have a Jeep Cherokee for the next little while. (My dad’s review: “It drives like a North American piece of shit.”)

Anyhow, I don’t really know what else to say at this time. We’re all safe and alive (and were actually going to have a celebration dinner for my dad, since he got his CT results yesterday and doesn’t have a cancer relapse), though the stress has kind of wiped us out for the moment. My car is still here, and as much as I keep offering it to my parents to use for the rest of the week, they keep insisting that I can’t get back to London without it (there are trains). It was a bit of a pain of the butt trying to book a rental car for them, since there wasn’t anything available at the Discount close to us, so I booked one at Yorkdale. My dad blew up at me when I told him, saying it was too bloody far to go to rent a car, even though he wanted to then drive straight to the cottage to see if his insurance policy was there, and even though it’s the second-closest location to us. I ended up cancelling the reservation and we went with Budget, who we’ve had problems with in the past, but at least they’re closer. (I don’t know why closer matters though, since it’s not like my dad is going to walk there).

Well, it looks like in the future Rogers is going to try to break into the home security market (if you’ll pardon the pun). This is kind of interesting because not too long ago we were debating about whether or not to get a security system for the house here. Part of the issue is that it is a pretty safe neighbourhood. There are a lot of students around, but that also means that there are people out and about at all hours of the night and day. It’s also a rental house, so we don’t have quite as much of a home insurance burden that this would help with, and it would also mean paying an installation fee to improve our landlord’s property…

Anyhow, all that aside I find it funny that I find out about these moves by Rogers not by their press releases, or leaks from within the company, but by being invited to take surveys asking how much I’d be willing to pay for this new service from Rogers (it’s the exact same way I found out about Extreme and Elite before they were announced, though the survey for home phone didn’t come around until after that service had already launched).