Blessed by the Potato

I wrote some time ago about choosing Petro-Canada mobility for Wayfare‘s seldom-used cell phone (and the subsequent rate jack). As decent as the pay-as-you-go service is in terms of price, we just couldn’t believe that the phone didn’t come with a volume control. It had other features like a camera and FM radio, how could volume be lacking?!

Finally this week Wayfare tried to use it a few times in a shopping mall and it was so quiet in that noisy (but not ridiculously so) setting that the issue came to a head: I was going to finally write a letter to Petro-Canada to get a phone with volume control. The phone was simply not suitable in this case. I did one last web search on the issue, and first off was surprised to see my site as the top hit for “Nokia 2760 no volume control”. Somewhat below that was a hit to a T-mobile support forum where I found the answer: the phone does have volume control! Though it’s not mentioned in the manual anywhere, if you press left and right on the directional pad you can adjust the volume during a call (there’s no adjustment when you’re not in the middle of a call, and up/down on the pad, which would have been intuitive and was the first thing we tried when we discovered the lack of a separate control on the side, does nothing).

So hurray, the phone is useful again, Petro-Canada’s management is spared my wrath in the form of a polite but firm letter, and we can continue to save money by paying the minimum possible to have a cell phone safety net.

The new Star Trek movie was quite enjoyable to watch. The biggest standout I would have to say is Bones, whoever it is that’s playing him was just fantastic, but pretty much every new casting for the original cast was well done (I’m not 100% sure of John Cho as Sulu, but I’ll give him another movie to prove me wrong :). It is a reboot, with a new look and feel, but it didn’t seem like it disrespected the long history of Trek. Definitely worth catching, and didn’t feel like just another TV two-parter writ large. But now for the nitpicks:

Spoiler Warning!

I liked the gimbal-mounted phasor setup on the USS Kelvin, but I half-expected it to evolve to the arbitrary disk phasor thingamajig when we got to the Enterprise two decades later. The fight scene over Vulcan, dodging debris, was quite good, adding the dynamic element that’s typically missing from Star Trek battles. I liked the silence in some of the space scenes. Beyond that though, the science was soft-to-nonexistant.

It is Star Trek, so there will always be a few head-scratchers in the physics/self-consistency department, and one that really got me scratching my head was the whole red matter thing. Ok, we take it as a given that there’s this stuff that can explode and cause a black hole (and further give them that for whatever reason you need to drill to a planet’s core to destroy it with a black hole, rather than just spawning one on the surface) which could in turn absorb the supernova threatening Romulus*… but why if only a tiny drop is needed/used at a time, was Spock running around with this huge sphere of the stuff? I also accepted that these freshly-graduated cadets would get valuable positions on the Enterprise since it didn’t have full crew strength… but as much as we know that Pike sees potential in Kirk, I still can’t quite see why he would have made him 1st officer on his first flight out.

* – and in my mind it’s got to be a goof that something as everyday in the Trek universe as a supernova could threaten the whole galaxy, so I’ve already ret-conned that to “threatened Romulus” in my mind — after all, if the Romulan empire was threatened with extinction, that in turn would threaten the galaxy since they would probably go on some kind of homicidal expansion effort…

Wayfare pointed out a few other ones, like why if they called to be beamed out seconds later, why Kirk had to untie Pike at all? Or the big one at the end, why bother sticking around risking the ship on the edge of a forming black hole to fire a few (probably ineffective) shots at a ship that was already being consumed by said black hole? Sure, one can make the argument that it’s to prevent the Romulans from skipping around the edge and travelling through time again, and when they did pause to fire at them I really expected the movie to end with the Enterprise turning towards the black hole and warping through time and space by skimming the edge…

Anyhow, for me the weakest element would have to be the villans. I just didn’t think Nero was fleshed out all that well — sure, he’s clearly broken after losing his whole planet, attaching everything and anything, but we don’t really see anything beyond that: he’s just a one-dimensional boogeyman; Khan’s dim shadow. Even then, after destroying the Kelvin in his rage, he seems to just lay low for 25 years, without attacking other starfleet vessels, or trying to sneak advanced weapons to the Romulans, or anything (except perhaps packing on the pounds, nervous eating or something). We don’t even get to find out how he lost part of his pointy ear. Plus his ship is super-weird looking based on all the other Romulan stuff we’ve seen: no wings or swooping lines, no green illumination. Sure, it’s a futuristic mining ship of some sort, rather than a bird of prey, but we never get to find out if it’s just because the ship designer wanted something more unique and menacing, or if there’s a story behind it.

Of course, I’ve always thought the Romulans were poorly used as villains. They had this mystique to them, what with their cloaking ships, and spying, double-crossing ways, and ability to look a lot like Vulcans. But it’s never really been used to very good effect when they show up as villains. I was particularly surprised to see a Romulan villain after the rather weak (IMHO) Nemesis (where the Romulans themselves were quickly replaced by a human and the vampire Romulans).

The way that they’ve put themselves into this parallel dimension was fairly clever, and it should allow for a re-visiting of some earlier villians (esp. Khan Noonien Singh) in completely different settings. Can you imagine now finding the Botany Bay for the first time and instead of a psychotic mastermind hell-bent on revenge, we could start over with the merely half-psychotic mastermind interested in a little conquest and empire-building? Perhaps he could even influence a younger, more ambitious Kirk…

Edit/further thoughts (more spoilers):

Ok, I didn’t want to bring it up in the first draft, but what the heck was up with the oompa-ewok with Scottie?

After reading some other reviews on the internet (and their comments), I found out that apparently there was a set of deleted scenes that showed the Romulan vessel disabled and drifting after being rammed by the Kelvin… Klingons come upon it in this weakened state and capture the Romulans. It takes them 25 years to recover their mining vessel and escape (and that was the source of the Klingon transmissions Uhura picked up). Can’t wait for the extended DVD to show that…

Wayfare’s old Toshiba laptop is having some issues lately. It’s a “regular” 15.4″ laptop weighing in at roughly 6 pounds. While I take my 8-pound monster nearly everywhere, for her 6 pounds is too much and she often doesn’t bother to take it on the train with her. Combined with the other issues (such as an upcoming trip), she’s looking at getting a new netbook now, something under 3 lbs and 12″.

I have a computer under my desk running the Apache/SQL server behind this website. It’s 10 years old, a Pentium-III. Despite its age it has plenty of power to surf the net and do word processing (maybe not with Windows XP and Office 2009, but that’s beside the point). So when my brother spilled water on his laptop and fried it (for the second time), my purchasing advice for him was to just go to the store and get the one he liked the most. Any of them would have plenty of power for what he needed.

So likewise when Wayfare wanted to buy a netbook, my advice was to just try it out in store to make sure she liked the usability, they should all do what she wants (and in fact, they all seem to be running the same Intel Atom processor and chipset). She had done her own research and decided on an Acer Aspire One. It’s a cute little 10″ thing, comes in an attractive shiny case… and within seconds of trying it, she realized she hated it. Why? Because they made the moronic decision of changing the keyboard layout. There are of course always unique keyboard layouts on any laptop under 17″ because there just isn’t enough space for a standard full-sized keyboard, but usually the compromises are made at the periphery: half-sized function keys, weird insert-home-delete-page keys with dual or triple functions depending on concomitant key presses. The parts for touch-typing are often left alone. However, we found the weirdest thing (and I wish I took a picture): they put a half-sized backslash key where the enter key should be, and then made a tall enter key that was further from the home row.

They sacrificed the usability of the enter key in favour of backslash.

Wayfare walked into Best Buy, credit card in hand, ready to buy that Acer tonight, and didn’t because she knew that changing how she typed (on a computer that would only be used for web surfing and word processing) would cause her more frustration than the computer was worth. Bizzarely enough, that same keyboard layout was used on a few “regular” (14-15″) laptops from Acer, Gateway, and HP. Thankfully, HP’s 10-inch laptop didn’t succumb to the same insanity. I’ve complained before about how prominently the backslash key is featured on keyboards, and it makes even less sense in its new position.

She’s out in the living room right now researching alternatives (the Dell Inspiron Minis and the HP 10″s are still in the running) and muttering “stupid Acer” to herself all the while. So obviously that keyboard layout lost them a customer, and I can’t fathom any that it would bring in, unless *nix uses a lot more backslashes than I thought (I really thought they were forward slashes, which is how we have forward slashes in URLs). Even then, ewww. Backslash should be above enter, and that’s all there is to it.

Right now the HP 1035 10″ netbook and the Dell Inspiron Mini 12″ are neck-and-neck in the running. My favourite of the two is the Dell: it’s a more comfortable size, you get a bigger, higher-resolution screen (12″ you could use for quite a long time for work, whereas I wouldn’t want to use a 10″ screen for much more than I’d use an iPhone for) and a better keyboard/trackpad combo (thanks to the marginally larger size) for only a small increase in weight (about 2.5 vs 2.7 lbs). Because of the larger screen the Dell is reported to have a bit less battery life (about 2.9 hrs vs 2.5 hrs), but has an option to go over 3 pounds (up to about 3.1 lbs — this figure is harder to come by exactly) for a 6-cell battery (5-6 hrs of battery life, $50 more). It just seemed to have to make fewer sacrifices: a half a pound for more usability. If she’s carrying it in her backpack then the extra width shouldn’t matter, and it’s actually a bit thinner than the HP (though the smaller HP or Acer might just fit in her purse, whereas the Dell looked a little too big for that). The Dell has 3 USB ports to the HP’s 2, and the Dell also has a standard VGA-out port in the event that she wants to connect an external monitor or run a presentation; the HP has a proprietary port that requires a dongle.

Update: Ah, this weird vertical enter key is apparently a european feature, allowing more space for accented characters (rather than the useless backslash it is here). Still, eewww. Why not bring the enter key closer to the home row, make it a single row, and deal with the accents somewhere else?

I blogged earlier about Rogers’ 5% increase in fees this year, and how ridiculous that was especially in these economic times. I wrote them a letter about it (and in the meantime started playing around with an antenna to see if we could pull enough over-the-air stations to justify cancelling cable; unfortunately we couldn’t).

Here’s the text of the letter I sent:

Rogers Cable
855 York Mills Rd
Don Mills, Ontario, M3B 1Z1

To Whom It May Concern:

Today I received in the mail another letter from Rogers. I assumed it would be yet another piece of admail – what would have been the third this week – but opened it anyway. Instead, I found the attached notice that the price of my Rogers’ services would be going up again this year. $1.50/mo for basic cable, and $2.04/mo for internet; a 5.3% and 4.5% increase, respectively. That’s double the rate of inflation over the last few years, and five times the rate of inflation projected for this year. This is not a unique increase from Rogers: indeed, I have seen the cost of my services go up at this rate every year since I first signed up.

I am on a fixed income and I simply can’t afford to watch my services get more expensive every year like this. The change does not take place until March, which gives us a little over a month to find a solution. I sincerely hope to hear back from Rogers that this notice was sent in error and there will be no increase for 2009; if not, I’ll have to pick one of my services to downgrade or cancel outright.

A straightforward suggestion: Rogers currently sends me an enormous amount of admail (addressed and otherwise). I get, on average, 3 pieces just from Rogers every week; up to 15 ads every month. Even if the bulk admail rate with Canada Post is only 25 cents per item, Rogers could find the savings to more than make up for the proposed rate increase just by cutting out these mailings, and that’s not even including the marketing cost of designing or printing them! Believe me, Rogers is not an unknown name in this city; saturating homes with ads (especially homes that are all ready Rogers customers) will not bring the kind of subscriptions that stopping the ever-increasing price spiral will.

I look forward to hearing from you soon;

–Potato

PS: Most of those aforementioned ads are for Rogers Home Phone. My regular rate with Bell is $18.48/mo for home phone, and while they’ve fiddled with their long distance rates several times in the last decade, that base price has not increased once. Your $19.99/mo promotional offer does not impress me, no matter how many times a week it comes in the mail.

Surprisingly, they actually called me today. They’ve put a credit on my account to counter-act the price increase, but only for 3 months. Still, that’s better than nothing. They’ve also stopped the addressed admail. I tried to tell the guy that my point about the admail was not that it was annoying me specifically, but that it looked like Rogers had a problem somewhere along the chain of their marketing department and they were basically wasting money (and wasting money on one hand while demanding more from me didn’t make me a happy customer). I had to leave to get to work and the guy had a bit of an attitude like he was doing me a huge favour, so I just thanked him for the discount and let it rest at that. But for the most part I’m just astounded I got a call back: this is not the first complaint letter I’ve sent Rogers (and not the first one about price hikes), but this is the first response I’ve ever gotten (though I did get a more substantial discount when I called to cancel my Extreme service back when that went from a $2 premium over express to $10). I’m sure they’ll go away in May when my bill goes up $3.54+tx, but for now Rogers has actually managed to inspire the warm n’ fuzzies by having the courtesy to acknowledge my complaint (ok, maybe not “warm n’ fuzzies”, but definitely the this-is-not-a-faceless-corporation-out-to-swallow-my-soulzies).

Permalink to this post.

I’m very sad to say that less than 3 months after buying a Petro-Canada Mobility phone for Wayfare, they are jacking the calling rates: local calls are going up 25%, while long-distance goes up 50%. This is a ludicrous price increase, and really cheeses us off. While the rates are still competitive with most other offerings, we might switch to PC [President’s Choice — slightly confusing since Petro-Canada has the same initials] out of spite (and to get a phone with volume controls). At the very least we might start using PC calling cards for our long distance; since we’re all over the place when we do use our phones almost half the calls were long distance, and the decent rate (30 cents/min before) was part of the attraction for Petro-Canada.

Other than that the service so far has been just fine, with the exception of the fact that the phone comes with a camera and FM radio tuner but no bloody volume control (since when is volume an optional feature??).

Thanks to Ben for pointing this out; we still haven’t received any kind of notification from Petro-Canada.